Privacy Policy

Summerhill Veterinary Centre (14 Queens Road, Fakenham, Norfolk, NR21 8DB) is committed to protecting and respecting your privacy. This policy explains when and why we collect information about people who visit our practice and website. It is compliant with the new General Data Protection Regulation (GDPR) that is effective from the 25th May 2018.

We may update this policy from time to time, so please check this page periodically to ensure you are happy with it’s contents. If you are using our website, you are agreeing to be bound by this policy.

What personal information do we collect?
We collect and store your name, address, e-mail address and contact telephone numbers on our computer system when you register as a client of the practice. Any handling of personal data (collection, storage, transmission or deletion) is known as processing.

Why do we process that information?
We process that information in order for us to provide veterinary care, to advertise and promote our services, maintain accounts and records and to track the use of webpages.
We also process personal information using a CCTV system to monitor and collect visual images for the purpose of security and the prevention and detection of crime.

What is the legal basis for processing that information?
The legal basis for processing that information is for the legitimate interest of providing veterinary care.

Who do we share your information with?
We only share your information with organisations that assist us in providing veterinary services such as other veterinary practices, veterinary laboratories, microchip companies, insurance companies, pet name-tag companies and pet crematoriums. Financial information may be shared with debt collection agencies as appropriate. None of the organisations we deal with transfer your information outside the European Union (EU). We do not share your data with third parties for marketing purposes.

How long do we hold your information for?
Your information is held indefinitely on our computer system (AT veterinary systems). There are numerous features which make it inherently secure with innate privacy features. However, if you wish for your details to be deleted at any time, then we can. All practice paperwork (which may contain personal details) is safely stored and disposed of after 7 years.

Can I have access to my personal information?
Yes, if you would like to see what personal information we hold about you, please speak to a Practice Partner, this is known as a subject access request. We have a legal requirement to respond to you within 30 days.

Ways we may contact you
In order to provide veterinary services, we may need to contact you. This will often take the format of ‘reminders’ in connection with your animal’s health program. We will do this by telephone, post or text message. If you do not want to receive telephone calls or post, then please inform a receptionist. If you do not wish to receive text messages, select the ‘opt-out’ tab at the end of the message.

Keeping us up to date
The accuracy of your information is important to us, so if any of your personal information changes, please let us know.

Our website
Our website uses cookies. These are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. Cookies should make your browsing experience better, however if you would prefer to disable them, then you can do this in your browser.

Links to other websites
Our website contains links to other websites run by other organisations. We cannot be responsible for their privacy policies and practices, even if you access them using links from our website.

Updated May 2018